Product Service
Our independent official website is in a different department from Amazon, we do not have the authority to handle orders from Amazon's department. Customers who buy on Amazon should contact their own Amazon seller if they have after-sales problems.
Our website can only provide after-sales service for customers who place orders on our website.
1. Reissue accessories:
DIY kits purchased on our website have a 90-day warranty. During the warranty period, there is an opportunity to reissue accessories for free.
If you have missing accessories, please provide the product model and the accessory code you need.
2. Electronic version of the manual:
If you are missing the manual, please send the product model and product picture to the customer service, and the customer service will send the electronic version of the English manual to your mailbox.
We only have the English version of the manual.If you need the manual in other languages, you can use the translation software to take a photo and translate the English manual.
3. Logistics problems:
If you want to ask about the logistics of the package, please send the order number to the customer service, and the customer service will check the logistics of the package for you.
4.Other questions:
If you have any other questions, please feel free to contact us in the dialog box in the lower right corner.
Business Cooperation
1. Wholesale and drop shipping cooperation:
Please consult our customer service email: service@tonecheer.net, you can get a quotation table, and there are discounts for wholesale samples!
2. Internet celebrity cooperation:
If you are an Internet celebrity in social media such as Facebook, Tiktok, Insagram, Youtube, you are very interested in our products and want to cooperate with us, please contact our email: service@tonecheer.net.
Customer Service Hours:
GMT : 9:00-19:00
Due to the time difference, please forgive us that we cannot reply you right away, but we will reply you within 24 hours.
Company & Adress :
The website is jointly operated by: Xiamen Goowin Technology Co., Ltd. registered at:No.1299-11, Dongfu Road Xiamen, 361000 Fujian Province, China and MAYLERESCAPE LIMITED Company registered at:UNIT# 2052 275 NEW NORTH ROAD LONDON UNITED KINGDOM N1 7AA
